Frequently Asked Questions

One thing that sets Lowbrow Customs apart is we will only sell you parts we have on hand and ready to ship today! We don't take your money for backordered items, we like to wait until the product is available again before we sell it.

We sometimes run out of stock on items we carry for several reasons, but we can guarantee that if it is out of stock it is on order!

As soon as parts come back in stock we update the website immediately and they will be available for purchase. If the item is out of stock, enter your email or phone number in the Out Of Stock notification box and receive an email or text as soon as they item comes back in.

Many of the cool parts we carry are made in small one man shops who can not keep up with large volume orders come from all over the world (UK, Italy, Taiwan, Japan, and more) and therefore take longer to supply.

If you see an item you want, buy it, or tomorrow they may be gone! Keep in mind leaving items in your shopping cart does not put them on hold, only a completed order does that, so leaving items in your shopping cart does not do anything unless it is paid for.

No, unfortunately the Lowbrow Customs showroom has been closed and we can no longer take in-person orders. All orders must be placed on the website or by phone.

We accept credit card (Visa, Mastercard, Discover and American Express), debit card, and PayPal. We do not accept checks or money orders, however, feel free to call us to place a credit card order over the phone.

We also offer fast, secure and convenient checkout with ShopPay, Google Pay and Amazon Pay.

Shop Pay Installments is available only when you checkout with Shop Pay. You can split the payment for your order into 4 payments, 2 weeks apart. This option is available for orders from $50 to $1000.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

If you return an item that was purchased using Shop Pay Installments, the scheduled payments will continue until your return is received and processed at Lowbrow. At that time, any money paid toward that item will be refunded just like normal.

Sorry, but discount codes must be used at the time the order is placed. Orders will not be canceled if discount codes are not used. Be sure to add them before you place the order.

Chances are if this is why you are calling, you had an issue with a non-matching billing address or CVC code when you were placing your order online which resulted in you receiving an error which read ‘AVS Mismatch’. Please be advised, any time you hit the Submit button, the transaction is sent to your bank for authorization. If you received this code, the transaction was still submitted to your bank for authorization but since the address (or any other billing information) was incorrect, our system didn’t allow it to go through.

If you have a duplicate charge it should take 24-72 hours for the pending charge to drop off of your account . We cannot do anything to move this process along as it is handled by your financial institution. If you would like to call us though to verify you only have one order, please do so. Sorry for this inconvenience.

Yes! We have a secure 128-bit encrypted checkout to ensure your personal data is protected. We have never had a single problem with any security issues, and always stay up-to-date with online security to make sure it stays that way.

Lowbrow Customs is not currently accepting dealers at this time, thank you.

If your order is in by 2 p.m. Eastern Standard we will do our best to ship it that same day.

Please do not include the day that your package ships when calculating delivery days in transit as FedEx and USPS pick up packages at the end of the day (4 – 5 p.m. EST).

If your order is placed on a Friday after 2 p.m., on a Saturday, or Sunday it will not ship until Monday or Tuesday, where FedEx or USPS will pick it up at the end of the day.

The shipping time shown in parenthesis after each shipping option is only an estimated ‘time in transit’ in business days, not counting the day it actually ships. The estimated days are directly from the carrier, and Lowbrow has no control over their transit times or any potential delays.

Our customer service representatives are also available Monday through Friday from 8:00 a.m. to 4:00 p.m. EST (Eastern Standard Time) to answer any questions you may have about what would be the best shipping method to meet your needs. The best way to get in touch with us is to call or email.

Shipping Insurance protects your package from carrier (USPS, FedEx) damage or loss. 

The cost is only $3 to insure an order up to $300.

For more information please visit the Shipping Insurance page.

We charge actual shipping based on your order (weight and dimension) as well as your address. We do not add on any additional handling or service charges.

FedEx shipping methods include a delivery estimate in parentheses, example FedEx Ground (2 days), means that you are paying for FedEx Ground, and FedEx estimates that it will take 2 days to get to you. Please note, this is only an estimate and not a guarantee, so if your order is time sensitive, and you want to guarantee a delivery date, please upgrade your shipping to the respective speed required. FedEx Home Delivery and Ground Delivery is Monday through Saturday.

Free Economy Shipping

Economy Shipping is the free shipping method for any orders in the contiguous US over $99. These orders will be shipped the most economical method via USPS or FedEx so delivery time may range from 2-7 days. If you need your order by a guaranteed day, you may be better off choosing FedEx Home Delivery, FedEx Ground, USPS Priority Mail, or a premium service like FedEx 2 Day or FedEx Overnight.

FedEx Ground Economy (formerly called FedEx SmartPost)

This is the most economical shipping method where FedEx picks up the package and then it is taken to your local US Post Office for final delivery by your mail carrier. In the continental US delivery is typically 2-7 business days. A note for customers in Alaska or Hawaii, this service involves sea travel so packages normally take 1-3 weeks for delivery. It is a very affordable way to deliver but takes longer. If you need your order by a guaranteed day you may be better off choosing FedEx Home Delivery, FedEx Ground, USPS Priority Mail, or a premium service like FedEx 2 Day or FedEx Overnight. 

FedEx Ground

FedEx Ground delivers to both commercial and residential addresses and is the standard FedEx shipping option.

Example 1: You order using FedEx Ground on Tuesday morning and it states 3 day delivery time. Your order will be picked up by FedEx on Tuesday end of day and be delivered to you on Friday.

Example 2: You place your order Thursday evening using FedEx Ground and it states 3 day delivery time. Your order will be packed on Friday and picked up by FedEx end of day. FedEx Ground does not deliver Saturday or Sunday, so your order will be delivered on Wednesday. 

FedEx 2 Day

FedEx 2 Day offers delivery in 2 business days to commercial addresses by 4:30 p.m. to most areas, and by 8 p.m. to residences.

Example: You order using FedEx 2 Day on Wednesday morning and have your package shipped to your house. FedEx picks up your package end of day Wednesday and your package will be delivered on Friday by 8 p.m.

Note: Using a FedEx expedited service only expedites the transit time, not the time it takes Lowbrow to process your order. There is no guarantee that orders will be shipped the same day just because expedited service is selected.

FedEx Standard Overnight

FedEx Standard Overnight offers delivery the next day to commercial addresses by 3 p.m. to most areas, and by 8 p.m. to residences.

Example 1: You order using FedEx Standard Overnight on Thursday at 2 p.m. and have your package shipped to your work. FedEx picks up your package end of day Thursday and your package will be delivered on Friday by 3 p.m. 

Example 2: You order using FedEx Standard Overnight on Friday at 2 p.m. and have your package shipped to your work. FedEx picks up your package end of day Friday and your package will be delivered on Monday by 3 p.m. as this service does not deliver on Saturday or Sunday.

Note: Using a FedEx expedited service only expedites the transit time, not the time it takes Lowbrow to process your order. There is no guarantee that orders will be shipped the same day just because expedited service is selected.

USPS First Class

USPS First Class takes an average of 3 to 5 days to arrive at its destination. This method can only be used to ship lightweight, low value packages. USPS delivers on Monday through Saturday. They do not deliver on Sunday.

USPS Priority Mail

USPS Priority Mail takes an average of 1 to 3 days to arrive at its destination This service allows a maximum shipping weight of 70 lbs. USPS delivers on Monday through Saturday. They do not deliver on Sunday.

We ship Worldwide. FedEx is the best service with several options available depending on the country you reside in. FedEx offers excellent point by point tracking and is typically 3 - 4 days anywhere in the world. It costs a little more than some of the other options available, but you will know where your package is and you will be sure to receive it safely and fast.

FedEx International Ground to Canada

A clear path to Canada. Save time and money when you ship packages north of the border with FedEx International Ground — a flexible, reliable, and cost-effective delivery service for shipments to Canada. The recipient is liable for any clearance fees and duties imposed by their country. To avoid these fees we suggest Canadian customers use US Postal Service (USPS) shipping options.

FedEx International Economy

FedEx International Economy is a day-definite, customs-cleared, door-to-door economy service for shipments up to 68kg per package. This is typically the lowest cost premium shipping service.

FedEx International Priority

FedEx International Priority offers delivery typically in 1 to 3 business days. It offers next business day to Canada, Mexico and the Caribbean. Major cities in Europe typically get delivery by 10:30 in two business days. Ship any package up to 68 kg.

FedEx International First 

FedEx International First is a premium, time-definite, customs-cleared, door-to-door express service with a two-day, early morning delivery commitment for shipments up to 68kg per package.

USPS First Class International

USPS First Class International typically takes 7-21 days to arrive and has minimal tracking. Once the package leaves the United States it will not be updated until it clears customs at the destination country. USPS does not guarantee delivery dates or times. This is the cheap option for light low value packages, but you get what you pay for.

USPS Priority Mail International 

USPS Priority International is faster and has better tracking, and typically arrives in 7 - 10 business days. The customs declaration number will not show an update until it is released from customs in your country.

There may be additional customs brokerage fees, duties, or taxes based on your countries laws and customs regulations. We do not have any control over these, and it is your responsibility to know these. Any refused/abandoned packages will not be reimbursed, it is your responsibility as the buyer to pay these duties and fees.

We will not do this, we can not mark the value of your orders down. Even if you ask we can not do this and we have no control over any fees, duties or taxes your country or customs department may charge you. Please take this into account and if you are unsure research it with your customs department we are not familiar with every country's laws.

If you purchased insurance for your order during checkout, please visit the Shipping Insurance page. If you did not purchase insurance, lost or damaged packages need to be handled directly by the customer via the shipping company used. If your package is missing contents and appears to have been opened during transit, you would need to file a claim directly with the carrier.

Theft: Once tracking shows delivered it would be up to the customer to file any type of claim directly to FedEx, USPS and/or your local law enforcement.

Why am I being charged shipping even though a frame is over $99? If you read the description for the frames you will see the frames and hardtails are excluded from free shipping.

NOTE TO AUSTRALIAN & NEW ZEALAND CUSTOMERS: If you are in Australia or New Zealand there may be additional charges other than calculated upon checkout. These countries have strict import laws regarding package dimensions so depending on the size of the hardtail ordered it may have to ship freight or there may be additional charges. We will email you with an update after the order is placed and we can calculate dimensions and costs.

Why am I being charged shipping even though this product is over $99 and I am in the USA? This particular product is excluded from free domestic shipping because it is an oversize package. This only applies to a small handful of items that ship in a large box, such as certain exhaust systems. We do, however, pass our discounted rates on directly to you to make shipping as affordable as possible!

For information on returning an item, or to start your return, visit the Lowbrow Customs Returns page here!

We do not do direct exchanges, however you can purchase the proper size apparel item and return the unworn, unwanted one for a refund. If apparel items have been worn or washed we will not accept returns.

An order can only be cancelled if the status is still “Processing”. Once an order is “Complete” the order cannot be cancelled as it has already shipped. If your order has already shipped, you would then need to return the item once received if you no longer want it. Please see the How do I return an item for a refund? question above.

If you received the wrong item or something was damaged during transport please contact asap so we can help! Please contact [email protected] and he will take care of you.

We do not warranty electrical items. If there is any defect or fault we will help and try to figure the issue out, but any warranty offered or manufacturing defect will have to be addressed directly with the manufacturer.

We manufacture custom parts, but we do not do one-off fabrication projects.

We do not offer any one-off hardtails or frames for different make and model motorcycles, only the models you see in the Full Frames and Hardtail categories.

'Unit' refers to unit Triumphs or BSAs. The 'unit' bikes have a motor and transmission that is one piece. Earlier 'Pre Units' have a transmission that is a separate piece from the engine. Unit 650 c.c. Triumphs were 1963 and later. The unit bolt-on hardtails also fit pre unit duplex frames, '60 - '62, which are characterized by the double-downtubes at the front of the frame.

Triumphs 1971 and newer are known as OIF or Oil-In-Frame models. They have a much thicker frame backbone and seat post, which serves as the oil tank. These OIF frames are different than the earlier styles and you cannot use a bolt-on hardtail on them. The rear section of the frame has to be cut and a weld-on hardtail welded in place in a jig by a professional welder.

Triumph unit bolt-on hardtails fit 1963 - 1970 bikes. 1971 on up are known as Oil-In-Frame or OIF models, and you cannot use a bolt-on hardtail with these, the frames are different and would require a weld-on hardtail.

You can fit up to a size 140 tire in our hardtails or full frames without a problem. A wider tire will physically fit in the frame but you will have an issue in trying to keep the motor sprocket and the rear wheel sprocket in-line, and to keep the chain from eating at the side of the tire.

Stretch refers to the length of the bike, based on the measurement from axle-to-axle on a stock bike. For instance, a 3" stretch gives you 3" more length axle-to-axle than on your stock bike.

Drop refers to the ride height of your bike. When you choose a hardtail with drop, it is lowering the rear end of the bike. To measure the ground clearance of your bike, sit it straight up (not on the side stand) and measure from the ground to the lowest point of the frame. This is your ground clearance. If you happen to have 5" of clearance on a stock bike with stock wheels, for instance, and you install a hardtail with 2.5" of drop it will lower the rear of the frame so it has 2.5" of ground clearance. If you want your frame to sit level and you lower the rear you will have to either shorten your front end or rake it.

Why am I being charged shipping even though a frame is over $99? If you read the description for the frames you will see the frames and hardtails are excluded from free shipping.

There are no returns on carburetors, electrical items, made-to-order items (such as magnetos), full frames or hardtails unless there is a manufacturer’s defect.

NOTE TO AUSTRALIAN & NEW ZEALAND CUSTOMERS: If you are in Australia or New Zealand there may be additional charges other than calculated upon checkout. These countries have strict import laws regarding package dimensions so depending on the size of the hardtail ordered it may have to ship freight or there may be additional charges. We will email you with an update after the order is placed and we can calculate dimensions and costs.

Maybe! We need more information to ensure we set you up with the proper arts. Which bars? What motorcycle? How tall are your risers? How short are your cables? If you really want our advice, please be thorough as possible in your inquiry. Contact us and supply your bike specifics (motorcycle year/make/model, if you have anything besides a stock front end or hand controls, etc.) This information is required to accurately assess your fitment dilemma.

Not all factory bikes are exactly the same, and there is no way to know (if you are not the original owner) whether your machine has aftermarket cables, wires, brake lines, etc. Typically, but not always, motorcycle handlebars with 8” of rise or less usually work with stock cables and wiring. Of course, there are always exceptions. Taller bars generally require longer cables and wiring to fit any bike with standard hand controls (brake and clutch levers, for example).

All of the handlebars listed on our website include an image with dimensions in the photo gallery. These provide width, height, clamping area and other critical dimensions.

Dimples are the 2-inch-long indentations on the underside of each handlebar end on stock Harley-Davidson as well as many aftermarket handlebars. The wire clusters on stock Harley-Davidson electrical switches rest inside these dimples and are held in place by the bar clamps on stock H-D brake and clutch levers. If you intend to keep your stock H-D switchgear and hand controls, dimpled bars are the right choice. If your bike has no front brakes, a foot clutch, no bar-mounted electrical switches or similarly custom control setup, non-dimpled (smooth) handlebars are the way to go.

You can, but doing so may compromise the function and safety of your throttle. Reason: the tool that puts the dimple in the bar increases the outside diameter of the tubing slightly. If you want to make your handlebars as narrow as possible, use non-dimpled bars and install aftermarket controls such as Kustomtech.